Support
Tell us what happened. We’ll help you get back to watching.
Write to hello@lumen.movie. A person reads every message.
What helps
Three things make it quick.
Your Lumen version
At the top of Settings → About.
What you did, and what happened instead
A sentence each is plenty.
A diagnostics report
Settings → About → Diagnostics → Send report sends it in one step and gives you a reference to quote. Passwords, keys and folder names are removed first, and sending is optional.
Pass, payment or refund
Put “Pass” in the subject. These are answered before anything else.
Security
Found a vulnerability? Put “Security” in the subject. The same address is in our security.txt.