Terms

The app

Lumen is a media center application published by Vik Mortier, Zaventem, Belgium. It is provided as is, without warranty of any kind, to the extent permitted by law. The desktop, phone and TV apps are free of charge.

Addons and content

Lumen ships no content sources. It is compatible with an open addon protocol and plays what the addons you choose to install return. You are responsible for the addons you install and for having the right to watch what you watch. Addons are third-party services that are not operated, endorsed or reviewed by us. We respond to notices sent to hello@lumen.movie.

How addons work

Lumen Pass

What it is.

Lumen Pass is a one-time purchase that unlocks syncing through Lumen's hosted relay (sync.lumen.movie) for one household: one sync space and every device paired to it. The Lumen app is free and stays free. A Pass is only needed to keep syncing through Lumen's relay after the 14-day trial. Syncing through a relay you host yourself never needs a Pass.

Who you buy from.

You buy the Pass from Lumen (Vik Mortier, Zaventem, Belgium; hello@lumen.movie). Checkout runs on Stripe Managed Payments: your order is “Sold through Link”, Stripe’s checkout and payment service, which takes the payment, collects any VAT, sends your receipt and processes refunds. The hosted sync service and the Pass key are provided by Lumen.

Price.

€19, paid once. The price includes VAT where it applies. This is an early-adopter price; it may change for future purchases. Nothing is ever charged again for a Pass you already hold.

Getting and activating your Pass.

After payment, your Pass key is shown on the receipt page and emailed to the address you used at checkout. Paste it into the License key field under Settings → Sync across devices in Lumen, on any device. Devices paired with that household inherit the Pass; there is nothing to enter on them. Keep the key private: anyone holding it can activate it for their household.

One household at a time, transferable.

A Pass is active for one household at a time. You can move it to a new household from Settings → Sync across devices in the app; the previous household then stops syncing through Lumen's relay, and its local data stays on its devices. Sharing a key beyond your own household is not permitted; the relay enforces one household per Pass.

Duration.

Your Pass is valid for as long as Lumen's hosted sync service operates, and in any case for at least three years from the date of purchase. If the hosted service is ever discontinued, we will announce it on lumen.movie at least six months in advance, and the self-hosted relay will remain available so your devices can keep syncing through a server of your own. If we stop the hosted service before three years from your purchase have passed, we refund the share of the price that corresponds to the part of those three years that remains.

Right of withdrawal.

If you are a consumer, you have the legal right to withdraw from your purchase within 14 days of the day you bought it, without giving a reason. To withdraw, tell us before those 14 days are over: email hello@lumen.movie, use the model withdrawal form below, or request a refund through Link support from your receipt. A clear statement is enough; the form is optional. Hosted sync starts as soon as your payment is confirmed, because at checkout you ask us to start it straight away. You keep your right to withdraw all the same, and we refund the full price, not just the unused part. We refund within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you. Withdrawing ends the Pass: the household stops syncing through Lumen's relay and keeps its local data.

Refunds after 14 days.

After the withdrawal period, refunds are at our discretion, except where the law or the Duration clause gives you one. Any refund, including a partial one, ends the Pass. If a payment is disputed with the card issuer, the Pass is suspended until the dispute is resolved.

Without a Pass.

When a trial ends or a Pass is refunded or transferred away, syncing through Lumen's relay pauses. The app keeps working; your library, history and settings stay on your devices; changes made in the meantime are kept and sync again once a Pass is active for that household.

Your data.

There is no account. Sync data is encrypted on your devices; the relay stores it without being able to read it. For a Pass purchase, the relay additionally stores a random purchase reference and the email address from checkout, encrypted, so it can send and recover your key. Details are on the Privacy.

About Lumen Pass

Sync

Encrypted data you send to the relay stays yours; we cannot read it. We may remove the encrypted data of a household without an active Pass once none of its devices has connected for 12 months; its devices keep their local data. You may run your own relay instead.

How sync works

Third-party software

Lumen contains open-source components under their own licences, including a playback engine built from LGPL sources. The notices ship with the app and are listed in Settings → About → Licenses; the sources and build recipe for the engine are available on request at the address below.

Notices and engine sources

Changes

We may update these terms for future purchases. The version in force when you bought applies to the duration, withdrawal and refund promises made to you.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. An email saying the same thing works just as well.

• To: Vik Mortier (Lumen), Zaventem, Belgium — hello@lumen.movie
• I hereby give notice that I withdraw from my contract for the provision of the following service: Lumen Pass (hosted sync)
• Ordered on:
• Name:
• Address:
• Signature (only if this form is sent on paper):
• Date:

Contact and law

hello@lumen.movie. Belgian law applies, without affecting the consumer protections of the country you live in. If we cannot resolve a complaint together, you can also turn to the Belgian Consumer Mediation Service (consumentenombudsdienst.be / mediationconsommateur.be).